Updates on Employer Helpline Process by HMRC
New updates have been made for callers in the employer helpline process. If a caller wishes to get any information, he or she will have to give the Employer Helpline a valid PAYE reference or Accounts Office reference. This will in turn ensure the security and privacy of each and every caller.
If the caller fails to give this required information, the helpline would simply give general advice that is common for all and nothing more than that. The references asked by the caller to HMRC would be sent via post to their residential address as recorded in the HMRC records instead of giving out references over a call. The information via post will reach within 7 working days.